What We Cover in These FAQs
We've grouped these questions around the moments that matter most — opening your account, moving money in and out, and getting back into the lobby fast on your phone. Most questions come down to three areas: how local wallet deposits clear through bKash, Nagad, or Rocket; how the withdrawal verification step works; and how to recover or secure account access. If you're
in Dhaka and you've just made your first bKash transfer but don't see the balance yet, the deposit FAQ below explains exactly what to check. For account login issues — like an OTP not arriving — the account section covers the steps. Where something needs direct help, we point you to our support channel rather than leaving you with a vague pointer.
Every answer here reflects how the platform actually works, not a generic template.
- bKash
- Nagad
- Rocket